CINCINNATI--(BUSINESS WIRE)-- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that a top European national lottery has signed a multi-year licensing, support, and maintenance contract to implement Convergys Smart BSS Solutions, including Convergys Rating and Billing Manager, to support its dealer billing and commissioning.

This national lottery manages games of chance including lottery, scratch card, and sport gambling games, and sells and collects revenue through thousands of resellers nationwide.

This new Convergys client required a sophisticated billing and commissioning solution that would enable it to quickly launch new and innovative games and commissioning schemes to retain and attract new lottery agents. With Convergys’ integrated portfolio of Smart BSS Solutions, the lottery determined that it would receive the flexibility it needed to expand its market share in the newly liberalized and increasingly competitive European gaming market.

“In every industry, it is critical that companies meet the demands of their customers in order to succeed. This strategic win with a new client in a new vertical market for Convergys is no exception, and with our Rating and Billing Manager, this national lottery will be able to surpass its customers’ expectations and speed time to market for complex new reseller offers to help drive continued revenue growth,” said Bob Lento, President, Information Management, for Convergys.

“Following our entry into the utility market, this win confirms Convergys’ belief that our Smart BSS Solutions portfolio is uniquely positioned to meet the demands of complex real-time billing across multiple industries and multiple vertical markets, including gaming,” said Lento.

Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue, thus enabling our clients to focus on building valuable relationships with their customers.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

Supporting Resources:

Portfolio: Convergys Smart BSS Solutions and Convergys Smart Apps

Brochure: Convergys Smart BSS Solutions

Fact Sheet: Convergys Rating and Billing Manager

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Contacts

Business & Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com

Trade & Social Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com




Source: Convergys Corporation