Spotlight 29 Casino Uses NEC Communications Solutions to Help Improve Guest Experience and Plan for Future

23 June 2010

IRVING, Texas--(BUSINESS WIRE)-- Improving guest experience is a top priority for the hospitality industry, and upgrading communications technology is key to enhancing guest service and allowing increased employee productivity. NEC Corporation of America (NEC), a leading provider and integrator of advanced communications solutions, today announced that Spotlight 29 Casino, a Native American enterprise in Coachella, Ca., has implemented NEC’s UNIVERGE® SV8500 communications server and UC for Enterprise (UCE) solution to help improve guests’ experience in its remodeled facility and to accommodate plans for future communications technology as the Casino continues to expand.

“As a result of the new NEC solution, designed, delivered and optimized by Digital Telecommunications Corporation (DTC), we’ve experienced cost savings from overall phone-system management, productivity costs and short deployment lifecycles,” said Jim Galvan, information technology director, Spotlight 29 Casino. “Not only have we seen enhanced customer service in the contact center and improved system management with the deployment of UCE, the SV8500 IP-based architecture also positions us for future growth as our business expands.”

NEC Products and Solutions Benefitting Spotlight 29 Casino:

• UNIVERGE SV8500
• UNIVERGE UCE
  • UCE Collaboration
  • UCE Contact Center
• UNIVERGE UM4730 unified messaging
• UNIVERGE DT730 IP desk phone

“NEC’s communications solutions helps better position Spotlight 29 Casino to maintain a competitive advantage and thereby potentially increase its share in the regional gaming market,” said Larry Levenberg, vice president and general manager, national channel, NEC. “The full-facility upgrade has modernized the Casino’s gaming, food, beverage and entertainment venues enabling it to thrive during growth initiatives and maintain prosperity after completion.”

More information on NEC can be found here:

www.necam.com/entcomm

www.NECToday.com

Twitter at www.twitter.com/NEC and @NEC

Facebook fan page: www.necam.com/facebook

For more information about DTC please visit www.digitaltel.com or call (800) DTC-4YOU.

For more information about Spotlight29 Casino, visit www.spotlight29.com.

© 2010 NEC Corporation of America. NEC is a registered trademark of NEC Corporation. All Rights Reserved.

Other product or service marks mentioned are the trademarks of their respective owners.






Source: NEC Corporation of America

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